Contact Us

How support can help

Contact our team when you need help with your account or login, verification documents, deposits and withdrawals, bonuses, spending limits or self-exclusion. We can also handle a request to close your account or change the currency selected during registration.

If you have forgotten your password, first choose "Forgot your password?" from the login screen. Enter the e-mail address or phone number used for registration and follow the reset instructions sent to you. If that does not solve the problem, contact support.

Ways to reach us

Use live chat, e-mail [email protected] or Telegram. Customer service is available 24/7 through phone and chat.

For a missing deposit, live chat can review the issue and may ask for a screenshot of the transfer. For a cancelled withdrawal, support can check whether verification, an active bonus, multiple requests or a daily limit affected it.

Making a complaint

Contact support without delay if you want to make a complaint about Drip Casino operations. Give us enough information to identify the issue and review what happened.

Our Customer Success Team handles the complaint first. If it cannot solve the matter immediately, it passes the complaint to the administration. We keep you informed about its status while it is being processed.

If the administration cannot settle the dispute, you may turn to independent institutions or gambling authorities.