Privacy and Personal Data

Data we collect

We collect details needed to operate your account and provide our services. These may include your name, surname, patronymic, home address, contact details, valid e-mail address, username and payment information. We may request a scanned passport to establish your identity. Information collected automatically may include your browser, IP address, referring source and general usage or demographic data received through platform providers and partners.

Why we use it

Your data helps us verify your identity, maintain your account and records, process deposits and winnings, answer questions, resolve disputes and communicate with you. We also use it to monitor service quality, understand audience interest, improve Drip Casino, fix errors, collect feedback, charge applicable fees, prevent prohibited or illegal activity and enforce our terms.

We may share relevant data with payment providers, affiliated companies, business partners and third parties processing data under contractual arrangements. These parties may be located in any territory. We may also disclose data to governmental, regulatory or executive authorities where applicable law requires or permits it.

Storage and protection

We normally keep personal data throughout our relationship and for the next three years to resolve possible disputes, unless there are grounds for deletion. Different rules apply to blocked accounts and records retained for anti-money laundering, accounting, licensing or other legal duties. Those records are kept for the applicable statutory period, normally at least five years, with access restricted.

We use encryption and technical and organisational safeguards against unauthorised processing, loss, destruction or damage. Internet transmission and storage still carry risk, so we do not promise total security.

Your choices and rights

You may ask whether we hold information about you and request access to it, correction of it or deletion of it. You may ask about the purposes and categories of processing, the expected storage period or the criteria used to set it, and the recipients of your data. You may restrict processing while we check disputed accuracy, if processing is unlawful and you prefer restriction to deletion, if you need the data for a legal claim after we no longer need it, or while we review your objection to processing. You may also request the data you provided in a structured, commonly used, machine-readable format and transfer it to another controller. You may complain to a competent data protection supervisory authority.

Write to [email protected] to use any of these rights. We may need to verify your identity. A request may be restricted or refused when it is manifestly unfounded or excessive, affects other people's rights, reveals trade secrets or is limited by law.

Marketing messages

With your consent, we may contact you with marketing by phone, text message, e-mail or Telegram. You can decline during registration or withdraw consent later in your account settings or by e-mailing [email protected]. Some bonus options may then become unavailable.